Candidate & Consultant Experience Specialist

LHH GermanyJob title: Candidate & Consultant Experience SpecialistWorking regime: FulltimeContract: PermanentDirect Reports: NoneAs the world’s largest HR solutions company, LHH has been guiding professionals through change and development for over 50 years. Driven by passion, customer focus, teamwork, entrepreneurship, and responsibility, we’re now seeking a dedicated individual to join our team in Dusseldorf/Hamburg/Frankfurt/Munich as a Candidate & Consultant Experience Specialist.In this dynamic, hands-on role, you’ll be the cornerstone of our candidate and consultant experience. You will ensure smooth daily operations and create a welcoming first impression. The ideal candidate will excel in providing high-level administrative support, facilitating effective communication, scheduling, and assisting team members with various tasks.Main tasksSupport candidates by helping them with any questions or problems related to their program.Assist consultants & coaches with queries and issues related to their delivery.Manage local events, webinars, workshops coordination.Handle various administrative tasks, including IT troubleshooting, platform testing, Zoom production, and document formatting.Ensure a clean, welcoming, and organized office environment, including supply management and coordination with service providers.Prepare, review, and validate monthly reports (e.g., timesheets, governmental reporting).Translate documents and communications as needed.Coordinate room bookings, lunch, and hotel reservations.Manage freelancer contracts and file management.Maintain and update office policies and procedures.Regularly update consultants and coaches on tools, processes, and implementations.Collaborate with the Candidate & Consultant Experience Manager on process improvements.This job description is not intended to be all-inclusive. Employees may be required to perform other related duties as assigned to meet the ongoing needs of the organization.RequirementsMinimum 2 years of experience in administration with a strong interest in HR services.Exceptional communication skills and motivation.Excellent telephone etiquette and high emotional intelligence.Strong interpersonal skills with the ability to build lasting business relationships.Commercial awareness and consulting competence.High service orientation and commitment to quality.Ability to communicate effectively with candidates at all levels, handling diverse emotions.Proven organizational skills with the ability to multitask and prioritize.Independent, goal-oriented work style with a flexible, can-do attitude.Advanced proficiency in MS Office 365 and the ability to quickly learn new systems.Fluent in spoken and written German and English.Personal AttributesPositive, self-starter with a helpful attitude.Team player with strong communication skills.Approachable and accessible, making others feel welcome.Detail-oriented, pragmatic, and organized with strong integrity.Tech-savvy and quick to adapt to new technologies.Driven to make a difference, with a service-minded and problem-solving approach.Working cultureWe are proud of our unique culture, which values making a difference, going the extra mile, and holding ourselves accountable for our clients’ success. Our DNA includes a sincere interest in our business and each other, a creative mindset, entrepreneurial spirit, flexibility, ownership, and integrity. We work hard, challenge each other, and laugh a lot!Employment specificationsContract of unlimited Website: LHH Germany. Partial home office is allowed. #J-18808-Ljbffr