Customer Success Manager (m/f/d)

We are Eplan. Design, planning and engineering professionals and software specialists, driving industrial automation, integration and digital transformation. We are part of the Friedhelm Loh Group. A family-run business and global player, an innovation leader and internationally recognised as a top employer.

We are looking for you as Customer Success Manager (m/f/d) in Germany or the Netherlands. You will be responsible for successful customer implementations and customer retention in Data Driven Business Solutions

Customer Success Manager (m/f/d)

• Support pre-sales activities alongside Sales and Business Development team
• Develop and maintain requirements documents for CSM pre-sales customer engagements
• Provide pre-sales technical knowledge to address customer questions, concerns, challenges
• Collaborate with Sales and Marketing on development of educational materials for use in pre-sales
• Technical interface for internal and external technical stakeholders
• Conduct customer on-boarding
• Conduct follow up actions to achieve customer retention targets

• University degree (preferably in IT or engineering), or comparable qualifications
• At least two years of professional experience in IT, engineering, SaaS implementations or similar roles
• Expertise in IT infrastructure and systems, data structures, data sharing/exchange and data analysis, API
• interfaces, ERP systems and interfaces and cloud technologies
• Excellent communication skills with ability to project confidence with stakeholders at all levels
• Team player with a high level of self-motivation, flexibility, assertiveness, and commitment
• Ability to travel nationally and internationally
• Fluent in German and English

• We shape the future: globally successful, innovative and forward-looking - with the values of a family business
• We take a long-term approach to collaboration: we act responsibly, focus on team spirit and offer opportunities for personal development (e.g. Loh Academy)
• More flexibility for work and leisure: attractive working time model and the option of mobile working
• Numerous additional benefits and employee offers, e.g. company pension scheme, corporate benefits, bike leasing, free employee parking, etc.